CX Awards 2022

Welcome to CX Awards 2022

CX Awards is an Indonesian awards ceremony that honors achievements of customer experience excellence.

In response to industry demand, ICXP has developed a special awards program that will debut in 2022.

We intend to acknowledge the enormous talent present in the sector at a time when companies have a fantastic chance to assist clients in undergoing transformation during difficult economic times.


Best CX Transformation

This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric company.

The judges will be looking for a brand that can demonstrate how they have transformed their approach to the customer experience across no more than 5 years, the key metrics used to measure success based on a benchmark set at the beginning of the transformation, and what impact this has had on both the customer and the business, including on how the company survived the pandemic (if any).

Entries will be judged on the following criteria – Context, Strategy, Activation, and Impact.

Most Influential CX Leader

This award recognises industry success, leadership, strategic influence, and overall individual contribution to his/her company.

The judges will be looking for someone that is truly championing the customer in their organisation and the wider industry. The award will recognise an individual demonstrating leadership, innovation and commitment, inspiring and leading their teams to create innovative and meaningful CX and working to benefit the broader industry by making significant contributions to the growth and maturity of CX in Indonesia. 

Entries will be judged on the following criteria – Context, Strategy, Activation, and Impact.

Most Impactful CX Team

This award will commend the team who has demonstrated a truly innovative approach, working together collaboratively to achieve a goal and deliver exceptional CX. 

The judges will be looking for those teams that have demonstrated passion and commitment, and have collaborated on a CX initiative or mindset to deliver strong business results. 


Give us a reason why your team should be named the CX Team of the Year!


Entries will be judged on the following criteria – Context, Strategy, Activation, and Impact.


Entry Fee: IDR 2.500.000,-

Apa itu Indonesia CX Awards 2022

Indonesia CX Awards merupakan ajang tahunan pemberian penghargaan kepada perusahaan/ organisasi yang telah menerapkan Customer Experience Management excellence. Tahun 2022 ini merupakan tahun perdana CX Awards diselenggarakan di Indonesia.

Bagaimana cara mendaftar

Tersedia 3 kategori yaitu Best CX Transformation, Most Influential CX Leader dan Most Impactful CX Team. Untuk setiap submission dikenakan biaya registrasi sebesar IDR 2.5 Million, dikirimkan ke nomor rekening 1220011273805, Bank Mandiri a/n: Profesi Pengalaman Pelanggan Indonesia

Kontak Person

Untuk setiap pertanyaan terkait CX Awards dapat menghubungi kami melalui email

You’ve got to start with the customer experience and work back toward the technology, not the other way around.

Steve Jobs