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How to Enter

The International Customer Experience Awards®, in partnership with ICXP (Indonesia Customer Experience Professional), is the ultimate platform to showcase your CX success, gain industry insights, and celebrate achievements in style!

How to Get Involved – It’s Easy!

Select Categories

Choose the best fit for your CX initiatives.

Finalists Announcement

See if you’ve made the shortlist!

Book Seats for the Ceremony

Secure your spot at the prestigious event.

Finalists Presentations

Showcase your CX journey to the judges.

Attend the Build-up & Awards Ceremony

Celebrate with industry peers.

Receive Benchmark Report & Watch Awards

Gain insights and relive the highlights

Awards Categories

This year's ICXA™ has 27 categories, each celebrating a particular aspect of CX excellence. Decide which ones work best for you!

A company can enter up to 10 categories with one or multiple initiatives.

• CUSTOMERS AT THE HEART OF EVERYTHING™
• BEST CX STRATEGY SPONSORED BY ENGINE
• BEST USE OF CUSTOMER INSIGHT & FEEDBACK
• BEST CONTACT CENTRE
• BEST CUSTOMER-CENTRIC CULTURE
• BEST MEASUREMENT IN CX
• BEST CUSTOMER SERVICE
• BEST COMPLAINT HANDLING

• BEST DIGITAL CX
• BEST USE OF TECHNOLOGY
• BEST BUSINESS CHANGE OR TRANSFORMATION
• BEST CX FOR VULNERABLE CUSTOMERS
• BEST INNOVATION IN CX
• BEST DIGITAL TRANSFORMATION
• BEST USE OF AI
• BEST USER EXPERIENCE

• BEST EMPLOYEE ENGAGEMENT
• BEST PLACE TO WORK
• BEST LEARNING AND DEVELOPMENT
• BEST EMPLOYEE-DRIVEN CX

• BEST CX IN FINANCIAL SERVICES
• BEST CX IN TRANSPORTATION AND LOGISTICS
• BEST CITIZEN EXPERIENCE
• BEST CX IN TELECOMMUNICATIONS
• BEST B2B CX

• CX TEAM OF THE YEAR
• CX LEADER OF THE YEAR

Why Enter

Brought to you by Awards International, International Customer Experience Awards® and ICXP celebrates the inspiring efforts of global organisations in customer experience and gives them a unique opportunity to get industry recognition for their hard work and noteworthy results.

Our mission is to give our winners the recognition, learning, and networking opportunities they deserve, all in a safe, fair, and transparent way.

International Customer Experience Awards® and ICXP have no match in the world as the ultimate accolade recognising your initiatives in CX.

Following on a fantastic edition in 2024, this year's ICXA™ offers:

• The recognition that sets you apart from industry players
• The fairest, most transparent awards you can be proud of winning
• Exceptional networking and learning opportunities
• Judges' feedback for all finalists
• Exclusive live online Awards Finals on November 5th & 6th
• In-person Awards Ceremony on November 12th.

Don’t miss this opportunity to elevate your brand’s CX excellence. Join us and let your success shine!

#ICXAwards #ICXP #CustomerExperience #CXExcellence

Don't Miss It!

Deadline for submissions: 29th August 2025

Choose the categories that best match your business initiative(s) and complete the payment. After payment, you'll gain access to the Awards Manager™, where you can submit your entry(ies) and upload supporting material by 29th August 2025.

Enter Now!

INTERNATIONAL CUSTOMEREXPERIENCE AWARDS 2025